Privacy

Privacy Notice

Last updated May 2, 2026. This notice explains how Credit Orchard handles information submitted through the website, intake flow, customer dashboard, and partner inquiry forms.

Information we collect

Credit Orchard may collect contact details, goals, state, phone number, email address, credit situation details, business-owner context, uploaded or connected credit-report materials, customer notes, authorization records, and technical information needed to operate and secure the service.

How information is used

Information is used to create and manage customer cases, evaluate AI credit repair, credit progress tracking, business credit readiness, and funding-preparation needs, prepare customer-facing updates, route eligible matters to appropriate partners, respond to inquiries, improve the platform, and maintain operational records.

AI-assisted processing

Credit Orchard may use AI-assisted systems to organize uploaded or connected report data, classify account and bureau signals, draft summaries, and recommend workflow steps. Access to sensitive information is limited to operational need, provider safeguards, and review workflows.

How information may be shared

Information may be shared with service providers, technology vendors, attorney partners, referral partners, and operations support providers when needed to deliver the requested service, comply with law, protect the platform, or support customer communications. Credit Orchard does not sell customer credit-file, mobile opt-in, or SMS consent information.

SMS and mobile opt-in information

Credit Orchard may use mobile phone numbers and SMS consent records to send customer-care and account notification messages about onboarding, authorization, report access, dashboard activity, account status, billing notices, and support follow-ups. Message frequency may vary. Standard message and data rates may apply. Customers may reply STOP to opt out or HELP for help.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties for promotional or marketing purposes.

Your mobile information will not be sold or shared with third parties for promotional or marketing purposes. Text messaging originator opt-in data and consent are not shared with any third parties for purposes unrelated to providing the messaging services requested. Credit Orchard may share SMS opt-in or consent status with vendors that help provide messaging services, including messaging platforms, phone companies, and service providers involved in delivering those messages.

Credit and identity information

Credit reports, identity documents, review materials, and related financial information should be submitted only through secure Credit Orchard workflows. Do not email sensitive documents unless the team specifically provides a secure process for that request.

Data security and retention

Credit Orchard uses administrative, technical, and operational safeguards designed to limit access to customer information. Records may be retained as needed to operate the service, document authorization, comply with legal obligations, resolve service questions, and maintain audit history.

Your choices

You may request help updating contact information, ask questions about your case information, or request that Credit Orchard review your communication preferences by contacting the team.

Contact

Privacy questions can be sent to privacy@creditorchard.com.