Cancel online
Sign in, open the case, and select Cancel this service case in Connected operations.
Open secure workspace
Immediate customer control
Cancel a service case.
The fastest method is the secure workspace. Cancellation stops new fulfillment, scheduled case alerts, and unpaid billing for that case and creates a dated audit event.
Send written notice
Email a dated notice identifying your account email and your intent to cancel. Do not attach identity documents or credit reports.
Email cancellation noticeThe cancellation deadline and refund terms in your signed agreement and dated cancellation notice control. For assistance, call (314) 936-1479 or contact operations.